Privacy Policy & Terms of Use

1. Who we are

This Privacy Policy applies to SNAPI Technologies LLC (“SNAPI Technologies”, “we”, “us”, “our”), and to our products and services, including:

• SNAPIPro – personal call protection for individuals and households.
• SNAPIBusiness – call screening and routing for businesses and teams.
• Our websites, including snapi-technologies.com, snapipro.com, and snapibusiness.com.

SNAPI Technologies LLC is a Colorado-based company. If you have questions about this policy, you can reach us at:

Email (general): support@snapi-technologies.com
Email (SNAPIPro): support@snapipro.com
Email (SNAPIBusiness): support@snapibusiness.com

2. Information we collect

We aim to collect only the information needed to provide and improve our call protection services. The information we may collect includes:

2.1 Account and contact information

• Name, email address, and contact details when you reach out to us or sign up.
• Phone numbers you provide for protection or routing.
• Business details (such as business name, address, or website) for SNAPIBusiness customers.

2.2 Call-related information

Note: SNAPI is designed to screen and route calls and to reduce spam. We do not sell call data to third parties.

• Caller ID information (such as calling number and called number).
• Call metadata (time, date, duration, and basic technical logs).
• Screening results (for example, whether a call was allowed, challenged, blocked, or sent to voicemail).
• Voicemail content and transcripts if you use features that allow callers to leave messages.

2.3 Website and usage information

• Basic technical logs such as IP address, browser type, and device information.
• Pages visited, approximate location, and how you interact with our websites.
• Diagnostic information that helps us monitor uptime, security, and performance of our systems.

2.4 Information you choose to share with us

If you send us an email, submit a form, or respond to a survey, we collect the information you choose to share so we can respond and improve our services.

3. How we use your information

We use the information we collect to:

• Provide, operate, and maintain SNAPIPro and SNAPIBusiness.
• Screen, filter, route, and log calls according to your preferences.
• Send notifications or alerts (for example, about new voicemails or missed calls).
• Respond to your questions, support requests, and feedback.
• Monitor service reliability, security, and performance.
• Comply with legal requirements, carrier rules, and fraud/spam prevention obligations.

We may use aggregated and de-identified data (data that does not identify you personally) for analytics, service improvement, and security monitoring.

4. Legal bases for processing (where applicable)

Where privacy laws such as the GDPR apply, we process personal data based on one or more of the following legal bases:

• Contract: To provide the services you request and to fulfill our agreements with you.
• Legitimate interests: To operate, secure, and improve our services.
• Consent: When you explicitly opt in to certain communications or features.
• Legal obligation: To comply with applicable laws, regulations, and carrier requirements.

5. How we share information

We do not sell your personal information or call data. We only share information in the following limited situations:

• Service providers: We may use trusted providers (for example, telecommunication platforms such as Twilio, hosting providers, or analytics tools) to deliver our services. These providers may process call metadata or related information on our behalf, under strict agreements.
• Business customers: For SNAPIBusiness, certain call and caller details may be visible to authorized users within the customer’s organization (for example, call logs or voicemail transcripts for their own lines).
• Legal, safety, and compliance: We may disclose information if required by law or in response to a valid legal request, or when we believe it is necessary to protect our users, our systems, or others from harm or fraud.
• Business transfers: If we are involved in a merger, acquisition, or similar transaction, information may be transferred as part of that process, subject to appropriate safeguards.

6. Data retention

We retain personal and call-related information only for as long as reasonably necessary to:

• Provide and maintain our services.
• Comply with legal, regulatory, and carrier requirements.
• Resolve disputes and enforce our agreements.

Retention periods may vary depending on the type of data, your account settings, and any requirements imposed by carriers or regulators. Where possible, we may de-identify or aggregate data instead of deleting it entirely.

7. Your choices and rights

Depending on your location and applicable laws, you may have certain rights, such as:

• Accessing the personal information we hold about you.
• Requesting corrections to inaccurate or incomplete data.
• Requesting deletion of certain information, subject to legal requirements.
• Objecting to or limiting certain types of processing.
• Opting out of non-essential emails or communications.

To exercise these rights, please contact us at support@snapi-technologies.com. We may need to verify your identity before responding.

8. Cookies and tracking

Our websites may use cookies or similar technologies to remember preferences, understand site usage, and improve the user experience. Where required, we will provide notices or options related to cookies and tracking.

You can typically manage cookies through your browser settings. Disabling certain cookies may affect how some features work.

9. Security

We use reasonable technical and organizational measures to help protect your information from unauthorized access, loss, or misuse. No system is completely secure, but we are committed to maintaining a strong security posture and to improving over time.

If you believe you have discovered a security issue related to SNAPI Technologies, please contact us at support@snapi-technologies.com.

10. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and remove the information as appropriate.

11. International transfers

Depending on where you are located, your information may be stored or processed in the United States and other countries that may have different data protection laws than your home jurisdiction.

Where required, we rely on appropriate safeguards to protect personal data when it is transferred across borders.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, or legal obligations. When we make material changes, we will update the “Last updated” date at the top of this page, and we may provide additional notice where required.

Your continued use of our services after any changes become effective means you accept the updated policy.

13. Terms of Use

These Terms of Use (“Terms”) govern your use of SNAPI Technologies services and websites. By using SNAPIPro, SNAPIBusiness, or our websites, you agree to these Terms.

These Terms are a general overview and are not a substitute for customized legal advice. If you are a business customer, additional agreements may apply.

14. Acceptable use

You agree that you will not use SNAPI services to:

• Send spam, unlawful, or abusive communications.
• Violate applicable laws, regulations, or carrier rules.
• Harass, threaten, or mislead other people.
• Interfere with the security or operation of our systems or third-party networks.

We may suspend or limit access to our services if we reasonably believe your usage is abusive, unlawful, or violates these Terms.

15. No emergency calling

SNAPI Technologies is not designed or intended for emergency calling (such as 911 or other emergency numbers). You must maintain alternative methods to contact emergency services.

16. Service changes and availability

We may modify, suspend, or discontinue some or all features of our services at any time, for example to improve functionality, comply with carrier requirements, or address security concerns.

While we aim for high reliability and uptime, we cannot guarantee that services will be available at all times or free from interruptions, delays, or errors.

17. Disclaimers

To the fullest extent permitted by law, SNAPI Technologies provides its services “as is” and “as available”, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

While we work hard to reduce spam and unwanted calls, we cannot guarantee that all spam or malicious calls will be blocked, or that no legitimate calls will ever be delayed or filtered.

18. Limitation of liability

To the fullest extent permitted by law, SNAPI Technologies LLC and its owners, employees, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill arising from or related to your use of our services.

To the extent any liability cannot be excluded, our total liability arising out of or relating to your use of our services will be limited to the amount you paid us for the service in the twelve (12) months preceding the event giving rise to the claim (or to the minimum amount permitted by law if greater).

19. Governing law

These Terms and any disputes arising out of or related to them will be governed by the laws of the State of Colorado, USA, without regard to its conflict of law principles, unless applicable law requires otherwise.

20. Contact

If you have questions about this Privacy Policy or our Terms of Use, please contact us at:

Email: support@snapi-technologies.com
Website: snapi-technologies.com